Here, you'll discover a treasure trove of answers to common queries. If by chance you can't locate the information you need, feel free to reach out to us directly. We are ready to provide personalized assistance. Happy browsing and happy pawtrait adventures!

Pet Portraits

Can I have more than one hoomans or one furry friends?

Yes. We’d suggest you have up to 5 hoomans and pets in total. You just need to pick the right number in the drop down on the product page. Then upload your photos as normal.

Can I have hoomans or furry friends only?

Currently, we don't offer the option to have only hoomans or furry friends. Our family portraits are designed to celebrate the special bond between both, capturing their unique connection and love. We appreciate your understanding and hope you'll consider the lasting memories we can create for you.

Do you do other pets?

Yes, all pets are welcome!

What type of photos work best for the pet illustration?

The best photos are the ones that that evoke your happiest and most cherished memories with your furry friends. We recommend selecting photo that is captured from a good angle, with all the hoomans and furry friends’ face facing the camera,
ensuring full visibility of their features. Optimal lighting and photo quality also contribute to the best outcome.

Remember, it's all about capturing the essence and personality of your beloved companion. So, any photos that bring you joy and reflect the special bond you share with your furry friend work!

How long does it take to get my pet illustration?

The processing time is around 1-2 weeks. Each portrait is 100% hand-painted and custom made. It takes time to complete. If you need your portrait by a specific date, please contact us with your desired items and the date you need them by. We will do our best to accommodate your request and will inform you if we can meet your required date. Please note that an additional fee for the Express Lane service may apply.

Will I get the preview for approval?

Yes, we will send you the preview for approval. Once you're thrilled with the design, we will then send you the final digital file for you to download.

Can I ask for changes after getting the preview?

Yes, you certainly can. We will send you a preview of your portrait so that you can see what it will look like and request changes if necessary. We’ll provide two rounds of free
revisions for minor adjustments, so you can be sure you'll love your portrait.

Order & Refund

Can I change my order after it has been placed?

Yes! We are happy to help with changes to your portrait order as long as you reach out
to hello@ohfluffyclub.com within an hour of your order being placed. After an hour, most changes can no longer be made. Please note, in some cases, changes to orders may result in delays.

Can my order be rushed?

Yes, we are pleased to offer our Express Lane service for rushed orders. Please contact us with your desired items and the date you need them by. We will do our best to accommodate your request and will inform you if we can meet your required date. Please note that an additional fee for the Express Lane service may apply.

Can I make a refund request?

As your order is 100% unique and custom made, we can't offer returns or exchanges. If you have a problem with your final product, please contact us at hello@ohfluffyclub.com with your order number and we’ll evaluate the situation.

Illustration right & File Download

How do I download the file after approval?

After you approve the preview, we will send a link to you for downloading the final artwork directly. If you have any trouble on downloading the files, please contact us. We're happy to assist you on this.

Can I resell the portrait or use it for commercial use?

We own the right of the portrait. Yet, it comes with personal use and printing right. This means you are welcome to post, print, or share the art however they would like (without reselling in any form). Please note that resell or redistribute is not allowed.

If you want to use it as commercial use, feel free to contact us for a discussion.

Where can I print the digital download?

You can print it via online print services or local drugstore that normally offer same day printing services.

Can I print the file more than once?

Certainly yes! You can print the digital download as many times as you like as long as it is for personal use.